Legal
Refund & Cancellation Policy
Last updated: 1 May 2025 · Please read carefully before purchasing
Our Refund Policy — Please Read Before Purchasing
At MyFirstPrint, we invest significant time and resources into building, testing, and validating every business blueprint before it is sold. Our refund policy is straightforward and designed to be fair to both parties.
⚠️ Important — Please understand before buying:
Refunds are processed ONLY if you face a verified technical issue that prevents you from accessing your purchased dashboard. Refunds are NOT processed for change of mind, inability to make sales, business performance, or personal circumstances.
When We WILL Refund You
You are eligible for a full refund ONLY if:
- Your purchased dashboard login does not work and our team cannot resolve it within 48 hours
- The dashboard is completely inaccessible due to a technical error on our side
- The delivered product is fundamentally different from what was described on the product page
- A technical error during payment resulted in a duplicate charge
All refund claims must be submitted within 7 days of purchase with evidence of the technical issue.
When We Will NOT Refund
Refunds will not be processed in the following circumstances:
- You changed your mind after purchase
- You were unable to make sales from the business
- The business did not perform to your income expectations
- You found a similar product elsewhere at a lower price
- You did not read the product description before purchasing
- You were unable to follow the steps due to personal reasons
- Your third-party API costs were higher than expected
- You completed the setup but did not like the final product
- More than 7 days have passed since purchase
Done-For-You Service Refunds
- Before work begins: Full refund if requested within 24 hours of payment before we start setup
- After work begins: No refund once our team has begun the setup process
- After delivery: No refund once the app is delivered and confirmed working
- If we fail to deliver: Full refund if we are unable to deliver within the agreed timeline due to our failure
How to Request a Refund
If you believe you qualify for a refund based on the technical issue criteria above:
- Email us at: support@myfirstprint.com
- Subject line: "Refund Request — [Your Order ID]"
- Include: Your registered email, order confirmation, and a description and screenshot of the technical issue
- We respond within 2 business days
- If approved, refund is processed within 5–7 business days to original payment method